Delivery & Returns

WE SHIP WORLDWIDE (with some exceptions)

All our products are carefully packed to order in our studio. Processing may take up to 3 business days, but we usually ship within 1–2 business days.
All orders are shipped from Europe via International Air Mail (with or without signature on delivery) and delivered by your local post office.

Tracking
We provide tracking for all orders, except for shipments to some countries where tracking is unavailable.

Estimated delivery time
Our shipping estimates do not include the time used for Customs procedures on the country of destination. That means that sometimes it may take longer (or shorter) depending on where you live. Some orders may experience customs delays if your country is not part of the EU because your order may be subject to import duties, custom tariffs or VAT charges. For orders shipped to countries outside the European Union, we are not responsible for the cost of any specific taxes payable in the destination country. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. Customers are responsible for all international customs and duty fees.
Estimated delivery time
- to US 2 weeks (UPS or USPS/FedEx).
- to Japan 2 weeks
- to Canada 2 weeks (UPS/FedEx)
- to EU 7-10 business days  (UPS/FedEx/DHL)
- to Australia 3 weeks (USPS/FedEx)
- to Asian countries, delivery can be very different (Contact us for clarification).

If your order hasn't arrived, please contact us no earlier than 15 days after receiving your shipping notification.

Returns
All Sales Should be Considered Final. Returns will only be accepted under the following conditions:
If the product is defective on arrival, return the package to us for replacement. Please note: You must contact us BEFORE you return the package. We will not accept packages w/o authorization. You need to send us proof photos or pictures of the damaged item by e-mail.
You must return the package with all contents and enclosures that shipped with the product. You must return it in the protective box or another similar shipping carton as used to ship originally. Incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused. Shipping charges are NOT refundable.
Our policy lasts 30 days if you want to exchange the item. If 30 days have gone by since the delivery date, unfortunately, we can't offer you a refund or exchange. We do not accept the return of custom products.
In case of unjustified cancellation of the order, a penalty equal to at least 15% of the order amount will be charged (this is due to the commission of payment systems).
To make a return or replacement arrangements, email us.

Cancellation Policy

At SupDec GraphiX, all our products are made to order, ensuring each item is crafted with care and attention to detail. To maintain our high standards and efficiency, we have established the following cancellation policy:

Cancellation Window:
Buyers may request a cancellation within 24 hours of placing their order.
Cancellation requests made after 24 hours of purchase will not be accepted.

How to Cancel:
To request a cancellation, please contact our customer service team within the 24-hour window via support@supdec.com.
Provide your order number and reason for cancellation.

Exceptions:
In rare cases where production has not yet started, we may consider late cancellation requests. This will be at the sole discretion of SupDec GraphiX and subject to approval.

Refund Process:
Approved cancellations made within the 24-hour window will receive a full refund.
Refunds will be processed through the original payment method and may take 2 days to reflect in your account.

Changes to Orders:
If you need to make changes to your order (e.g., size, color, customizations), please contact us within 24 hours of placing your order.
Changes requested after 24 hours cannot be guaranteed and may not be accommodated.

Thank you for your understanding and cooperation. We strive to provide the best possible service and appreciate your adherence to our cancellation policy.