- Log in
- 0
SupDec Graphix ships custom vinyl decals, emblems, and vehicle accessories worldwide, with some destination restrictions. Most products are made to order and carefully packed before shipping.
Order processing
All orders are shipped from our production studio. Processing usually takes 1–2 business days, but may take up to 3 business days during busy periods.
Track your order
We provide tracking for most orders. In some destination countries, tracking updates may be limited or unavailable after the package leaves the origin country or enters the local postal network.
Open order trackingEstimated delivery times
Allow processing time before the delivery estimates below. These estimates begin after your order ships.
| Ship to | Est. delivery | Carriers |
|---|---|---|
| United States | 2–3 weeks | UPS, USPS, FedEx |
| European Union | 7–10 business days | UPS, FedEx, DHL |
| Canada | About 2 weeks | UPS, FedEx |
| Japan | About 2 weeks | Local postal service or courier |
| Australia | About 3 weeks | USPS, FedEx |
| Asian countries | Delivery times may vary | Contact us for details |
| United Kingdom | About 10 days | See shipping email |
Delivery estimates do not include the time required for customs clearance in the destination country. Delivery may sometimes take longer depending on customs procedures, postal workload, holidays, weather conditions, or the destination country.
If your order has not arrived 15 days after your shipping notification, contact us with your order number and tracking details.
Customs duties, VAT & import taxes
International orders may be subject to import duties, customs fees, VAT, GST, or other local taxes charged by the destination country. These charges are not included in the product price or shipping cost and are the customer’s responsibility at the time of delivery.
For orders shipped to the United States, applicable import duties and taxes are covered by us where required.
For orders shipped to the European Union, Canada, Australia, Japan, and other international destinations, customers are responsible for any customs duties, VAT, GST, import taxes, or other local charges that may apply.
Returns & exchanges
At SupDec Graphix, most products are made to order. Because of this, we do not accept returns for buyer’s remorse, wrong size selection, color preference changes, incorrect installation, or custom/personalized products.
However, we do accept replacements or exchanges if the item arrives damaged, defective, or incorrect.
Damaged, defective or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us before sending the item back. Unauthorized returns may not be accepted.
To review your request, we may ask you to provide your order number, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.
The product must be returned with all original parts, accessories, and packaging, using the same or equivalent protective shipping carton. Items returned with signs of misuse, installation damage, or severe damage may be refused.
Return Window
You must initiate a return or exchange within 30 days from the delivery date. After this period, we may no longer be able to process a return or exchange.
Shipping Charges
Original shipping fees are non-refundable unless the return is caused by our error or a defective item.
Custom and personalized products
Custom or personalized products are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.
Order cancellations
All SupDec Graphix products are made to order. Buyers may request a cancellation within 24 hours of placing the order, unless the order has already entered production or preparation for shipping.
Cancellation requests made after 24 hours may not be accepted. In rare cases where production has not yet started, we may consider a late cancellation request at our discretion.
Approved cancellations will be refunded to the original payment method. Refund processing time may vary depending on your payment provider.
Start a return, exchange or cancellation request
To begin the process, please email us at [email protected] and include the following information:
- Your order number
- Reason for the request
- Clear photos if the item is damaged, defective, or incorrect
Our support team will review your request and provide further instructions.
Contact us before sending an item back. We will confirm the return address and instructions for your order.
Contact supportThis policy does not limit any statutory consumer rights that apply to your order.